Identified - Steady progress is being made towards restoring the affected systems to all customers but with core payroll functionality being the top priority. The team is working as quickly as possible, we appreciate your patience and apologise for any disruption that this may have caused.
Mar 3, 12:13 CST
Update - We appreciate your continued patience and support, our teams have been working around the clock to restore connectivity.
We at Fourth know the importance of processing your payrolls in a timely manner for your company and your team. For our bureau customers, a member of the payroll team will be contacting you to review your options to pay employees and process payroll should your check date fall sometime this week.
Should you have any questions or concerns please do not hesitate to contact your dedicated Customer Service Manager.
Mar 2, 10:56 CST
Update - We are continuing to work hard to resolve the issue and it is our top priority to get the service fully restored. We are sorry for the disruption that this is causing.
Mar 2, 05:55 CST
Update - We are continuing to work to resolve this situation with the utmost urgency and it is unlikely that we will have a full resolution today. Please know our Support and Engineering teams will continue to work diligently until all services are restored. We sincerely apologize for any issues that this may cause.
Mar 1, 16:33 CST
Update - We are continuing to work to resolve this situation with the utmost urgency however it is unlikely that we will have a full resolution today. Please know our Support and Engineering teams will continue to work diligently until all services are restored. We sincerely apologise for any issues that this may cause
Mar 1, 13:35 CST
Investigating - "Fourth Customer Support are very aware of the critical incident that is continuing to impact our solution. Some customers are seeing intermittent error messages or unable to gain access. We are working to resolve this situation with the utmost urgency and we're so sorry for the disruption that we know this will have caused. Please know our Support and Engineering teams will continue to work diligently until all services are restored.”
Mar 1, 11:31 CST

About This Site

Welcome to HotSchedules services status page,

HotSchedules Web Application ? Operational
HotSchedules Mobile Application ? Operational
HotSchedules Corporate Web Site ? Operational
HotSchedules Platform ? Operational
HotSchedules Train (Schoox) Operational
Customer Care Phone System Operational
Integration Data Processing ? Operational
US HR & Payroll ? Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

Unresolved incident: Critical Payroll Issue.

Mar 2, 2021
Mar 1, 2021
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.