Resolved -
The intermittent issues have been resolved and full service has now been restored.
Apologies for any inconvenience that this mat have caused.
Jun 10, 01:24 CDT
Update -
We are continuing to monitor for any further issues.
Jun 10, 01:23 CDT
Update -
The issue appears to have been resolved and we are not seeing any further issues. We will continue to monitor for a further 2 hours and then give a final update.
Jun 9, 14:39 CDT
Update -
We are continuing to monitor for any further issues.
Jun 9, 12:19 CDT
Update -
We are continuing to monitor for any further issues.
Jun 9, 12:17 CDT
Monitoring -
A fix for the intermittent issue has been implemented and we are monitoring the results. Thank you for your patience.
Jun 9, 12:16 CDT
Update -
A fix has been developed and is currently being deployed into production. This process will take a few hours to complete and we will be monitoring for improvements to the customer experience.
We have also increased server resources so the combination of actions means we should stop seeing the intermittent issues very soon.
Please accept our apologies for any inconvenience caused during this time.
Jun 9, 10:40 CDT
Update -
Progress has been made with a potential fix for this intermittent issue and the software engineering team are now going through full regressions tests prior to a deployment to live.
There have also been some actions taken which should reduce the frequency of the issues while we wait a permanent fix.
Again, we apologise for any inconvenience that this may be causing.
Jun 9, 08:43 CDT
Update -
We are continuing to work on a fix for this issue, but in the short term some customers may experience short intermittent issues logging on to the system.
We apologise for any inconvenience that this may cause.
Jun 9, 06:43 CDT
Update -
The software engineering team are working on a fix for this and are currently testing a resolution. There will be a further update in 2 hour.
Jun 9, 03:48 CDT
Update -
The software engineering team are working on a fix for this and are currently testing a resolution. There will be a further update in 2 hours.
Jun 9, 01:16 CDT
Update -
Our team is continuing to devise a fix for the current intermittent issue logging in which are affecting a number of our customers for short periods of time.
Due to the area this investigation covers and our desire to provide a substantial update in our next message, we will send our next status update as late as early morning of June 9th (tomorrow).
We thank you so much for your patience while we work through this.
Jun 8, 18:28 CDT
Identified -
The HotSchedules website and iOS mobile applications continue experiencing intermittent latency for some users. The engineers have identified the issue and are currently working on the resolution.
We sincerely apologize for this inconvenience and will update this status as soon as we have fully resolved this issue.
Jun 8, 17:15 CDT
Investigating -
The HotSchedules website application is currently experiencing intermittent issues which are affecting a number of our customers for short periods of time. Our engineers are currently investigating the issue in an effort to identify a resolution. We sincerely apologize for this inconvenience and will update this status as soon as we have fully resolved this issue.
Jun 8, 16:32 CDT
